Our commitment to maintaining your privacy

July 2021

This Privacy Policy describes how Roll-it Super Pty Ltd (the Australian-based company behind the Rollit and Hey Coach website and mobile app), collects, uses and discloses information, and what choices you have with respect to the information. We take the privacy and security of your information very seriously and we are committed to ensuring that we collect, use, disclose and store your information in accordance with applicable data protection and privacy laws.


In this Privacy Policy:·

  • Any reference to “Rollit”, "Hey Coach", “we”, “us” and “our” refers to Roll-it Super Pty Ltd and each of its related bodies corporate.

  • Cookies” are generally small data files that are downloaded on to your computer when you visit a website. In this Privacy Policy, Cookies refers to any type of tracking technology used on the Website.

  • Cookie Information” is information automatically collected about Website visitors by Cookies, as described further below. Cookie Information does not identify you personally, but could be combined with your device’s IP address to target communications to you based on what’s in such Cookie Information.

  • Personal Information” is information that identifies or can be used to identify an individual, directly or indirectly, such as first and last name, date of birth, email address, physical address, telephone number, gender or other demographic information. Personal Information also includes your financial information and associated data.

  • Member” means an individual registered to use the Platform.

  • Partners” means the partner organisations who provide Partner Services to our Members;

  • Partner Services” means certain services provided by our Partners to Members;

  • Platform” means both the Rollit and Hey Coach Website and mobile app operated by Rollit and accessible by Members.

  • Website” means hey.coach or rollitwealth.com and any other websites operated by Rollit.

  • You” is a reference to a Member of the Platform, a visitor to the Website or any other person whose information is held by Rollit.

Personal Information we collect and how we collect it

You provide us with Personal Information when corresponding with us, visiting the Website, using the Platform, or registering to become a Member. This may include:

  • when you transact with us online, over the phone or in person;

  • when you visit and/or register to use the Platform; or

  • when you contact us to request information or support in relation to Rollit or our services (including about our brands, service quality, visiting our physical sites or employment opportunities).

If you become a Member of the Platform through your employer, Rollit will collect Personal Information about you from your employer in order to register you on the Platform.

Apart from the Personal Information you give us directly or that we receive from your employer, we also automatically collect Cookie Information about you when you visit our Website, through the use of Cookies. The Cookie Information we collect is:

  • technical information such as your computer’s IP address, hardware type, browser type, device identifier and screen type/resolution;

  • any search terms entered on our Website;·general location data based on your device or IP address;

  • any technical errors or exceptions; and·information about your visit such as the products you viewed or searched for, the length of your visit, page load speed, and the pages that you visited. 

Types of Cookies we use:

  • Strictly necessary: these Cookies are essential in order to enable us to provide you with the core features of our Website (such as fraud prevention, and system administration). Rollit does not require your consent for Cookies that are strictly necessary.

  • Analytics and Performance related: these Cookies collect anonymous information on how people use our Websites. The data stored by these Cookies never shows Personal Information from which your individual identity can be established.

  • Functionality related: these Cookies remember things such as whether you are a new visitor to our Website, the country you visited our Website from, language preferences and search parameters. The information these Cookies collect may be anonymised and they cannot track your browsing activity on other sites.

If you prefer not to receive Cookies you can adjust your Internet browser to refuse Cookies or to warn you when Cookies are being used. However, some parts of our Website will not function if Cookies are turned off. We therefore strongly recommend that you leave Cookies fully functional.

How Rollit uses my information

Rollit uses your Personal Information and Cookie Information as required to conduct our business and pursue our legitimate business interests, by:

  • establishing and verifying your identity;

  • assisting a Member’s employer to meet its superannuation obligations;

  • registering you as a Member of the Platform;

  • assisting you to manage your finances;

  • disclosing your Personal Information to our Partners for the purpose of enabling Members to access the Partner Services;

  • fulfilling a contractual or legal obligation we may have to you, such as the obligations we have to our Members;

  • if you are a Member, managing, monitoring and improving a Member’s experience with the Platform;

  • administering and keeping the Platform secure;

  • sending you relevant direct marketing, where we do not need your consent;

  • allowing you to participate in interactive features of the Platform;

  • responding to any comments or complaints you send us;

  • in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation); and

Other than as set out above, we will not use your information to carry out electronic marketing unless we have your consent. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by clicking on the unsubscribe link provided in the communication. 

If information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, it is no longer considered Personal Information and Rollit may use or disclose such information for any purpose.

Disclosure of information

At times, we may disclose your Personal Information and Cookie Information to third parties for the following purposes:

  • Partners: Rollit has arrangements with certain Partners to provide the Partner Services to you. These Partner Services are a core benefit to Members as a result of membership of the Platform. Rollit only provides Partners with the information required to register you as a user of the Partner Service, however the Partner may require disclosure of additional information from you direct to the Partner;

  • Suppliers and agents: Rollit may employ other businesses and individuals to perform functions on our behalf. Examples include payment servers, wireless carriers, system analysis providers, and data storage providers. They may have access to some personally identifiable information needed to perform their functions;

  • Company reorganisation: to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). 

  • Where necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates;(f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. 

Rollit will not otherwise disclose your Personal Information to a third party unless we have your consent.

Storage and Security of Personal Information

Rollit takes all reasonable steps to ensure the security of our system and to protect your information from misuse, interference and loss as well as unauthorised access, modification or disclosure. Your information is stored on high-security servers located in Australia, and is protected in accordance with Australian Privacy Laws. We carefully select our data storage partners based primarily on their level of security, reliability and experience in the storage and treatment of data, including Personal Information. In the event of a data breach, Rollit is committed to complying in all respects with the requirements of all relevant privacy laws, including, where required, the provisions of the Australian Privacy Law. The transmission of information via the internet is not completely secure. Rollit cannot guarantee the security of Personal Information transmitted; and any transmission is at your own risk.

International Data Transfers

Personal Information and Cookie Information collected by Rollit is stored on servers located in Australia. Rollit does not currently, and does not intend to transmit any of your Personal Information to countries other than Australia. Rollit may rely on third party services to communicate with you, whether via email or via the Website. To enable such communication, certain Personal Information and Cookie Information may be transferred to countries other than Australia. Rollit ensures that any third party it uses to store or process information is compliant with the Privacy Law and requires evidence of compliance from each third party it uses.

Your rights in relation to your information

You have the right to:

  • ask us for a copy of the Personal Information we hold about you;

  • ask us to correct, delete or restrict processing of your Personal Information;

  • ask us to transmit your data to another party;

  • object to the processing of your Personal Information in certain circumstances (in particular, where we don’t have to process the information to meet a contractual or other legal requirement, or where we are using the information for direct marketing or profiling). 

These rights may be limited if, for example, fulfilling your request would reveal Personal Information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. 

To exercise any of these rights, you can get in touch with us using the details set out below.

Data Retention

Generally we will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected (as outlined in this Privacy Policy) unless a longer retention period is required by law. Rollit will retain the Personal Information collected from you until you ask us to delete such information. If you ask us to delete your Personal Information at any time, be aware that Rollit cannot guarantee that it will be able to delete such information from back-ups or caches of our databases due to the complexity of such a process, however we will ensure that we do not actively access such data.

Further Information

Changes to this Privacy Policy

Rollit may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Rollit will provide additional notice, typically via email.

Contacting Us

If you would like to request a copy of this privacy policy or your Personal Information or would like to contact us in relation to your Personal Information we hold about you, please email: info@rollitsuper.com.au

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